How much does BinSwap cost?
You can start for as little as $7.50 a month for a bin, plus any delivery charge to your specific area. Full details are available on our pricing page and when you sign up.
What kind of items can I store?
With the exception of illegal items. You can store anything that you can fit in one of our bins, or that can easily be carried by one person (up to 50lbs). Clothes? Check. Books? Check. Small furniture items (e.g. tables lamps, pictures, etc.) Check.
How quickly can I get my stuff?
We have standard delivery windows you can schedule from your computer, tablet or smartphone. Of course, if you really need something and it has to be delivered within hours, give us a call and we’ll do our best to accommodate you.
How much stuff can fit in the bin?
Our bins are 2.4 cubic feet. About the size of a regular laundry basket. Now who wants to start folding?
Are these stored in a temperature controlled environment?
Our storage facilities are climate controlled within a range of 55 – 85 degrees. Full details are available in our terms and conditions, however, if you need something stored at a specific temperature (such as your wine collection) we are probably not the best option.
Where is my stuff stored?
All of your stuff will be stored in our own managed buildings in secure premises throughout Chicago. Access is limited to authorized personnel only.
Do I have to be home for deliveries and pickups?
We require someone to be available to acknowledge receipt of pickups and deliveries, whether that’s a doorman, a neighbor, your cousin Rick, that’s up to you.
Why won’t you take my couch?
Our business model is based on low cost convenient storage. When you start talking about storing furniture, it’s typically not that easy to move, takes up a lot of space in a van or truck and requires more than one person to carry. There are plenty of other companies that specialize in that type of storage and we are happy to give you recommendations.
What is your delivery area?
We currently serve North Avenue to Cermak and Lake Shore Drive to I94. If we don’t cover your area yet, give us a call or drop us an email at email@example.com
How much time do I have to pack my bins?
Our deliveries and pickups are on different days that you schedule. So how long you have to pack your bins is up to you. If there’s time (and you ask your delivery driver nicely), he may be able to stay briefly while you pack or swap out your stuff.
Can I use my own containers?
Yes, provided they meet our weight limits (see below) and can be carried by one person.
Is there a weight limit?
Yes, our weight limit is 50 lbs per item.
Will you pack my bins?
Currently we don’t offer packing services. However, we can certainly recommend people who provide that service including those that offer a closet organization service is needed. Just let us know at sign up, or give us a call.
When do I get charged?
Typically, the monthly recurring fees start once we pick up the items from your home and we scan them onto our van or truck, plus any additional one off fees for non-standard delivery hours. If someone is not available when we try to make a scheduled delivery or collection we may charge a failed delivery/collection fee of $20.
How do I get charged?
Sign up requires a credit card. Storage charges begin once we have picked up your stuff and are charged monthly for each item stored until those individual items are returned.